Player Wellbeing

Games Responsible — glbet Is Always Here for You

Betting is entertainment. When it starts to feel like a burden, something needs to change. GLBet provides the tools, guidance and support to keep you always playing in control.

Self-Control Tools
24/7 Support
18+ Protection
Play Time Limit

If you are currently experiencing a gambling problem, contact Talian Kasih 15999 or get immediate help. You are not alone in this.

GLBet Gaming Awareness Levels
Deposit Limit ActivatedAvailable for all accounts
Play Time LimitSet it yourself
Age Verification (KYC)18+ Required
Account Suspension SupportImmediately
Long-Term Self-ExclusionOn request

Entertainment First, Winnings Second

At GLBet, we believe online betting should be an enjoyable form of entertainment — just like watching a movie, going to a concert, or playing sports. It should bring you joy, not stress.

We also recognise that for some people, betting can become a problem. That's why we invest seriously in our responsible gaming programme — not because we're required to, but because we genuinely care about the wellbeing of every player on our platform.

Since 2018, GLBet has developed a comprehensive suite of self-control tools, trained our support team to identify signs of problem gambling, and partnered with local assistance organisations. This commitment is more than a programme — it is part of our company culture.

Keep this one simple principle in mind: never bet with money you cannot afford to lose. Wagering is not a way to solve financial problems. It is entertainment that comes with risk, and every player is responsible for managing that risk wisely.

GLBet's Five Commitments to Players

Not encouraging excessive gambling. We do not use aggressive marketing tactics or manipulate players into spending beyond their means.

Providing easily accessible control tools. All self-control tools can be activated in under 2 minutes through your account settings.

Respecting your self-exclusion decision. When you request a break or suspension, we respect it fully — no questions asked and no attempt to influence your decision.

Training staff on problem gambling. Our support team is trained to identify signs of problem gambling and connect players with the right help resources.

Prioritising minor protection. Strict age verification via KYC ensures the glbet platform cannot be accessed by anyone under 18.

Control Is in Your Hands

Six self-control tools you can activate yourself without contacting support — all available directly in your account settings.

Deposit Limit

Set daily, weekly or monthly deposit limits based on a budget you're comfortable with. Once the limit is reached, the system automatically blocks additional deposits until the period ends. Limits can be reduced immediately, but increasing a limit requires a 24-hour cooling-off period.

Play Time Limit

You can set a daily session time limit — when the limit is close to being reached, the system sends an automatic reminder. This helps you stay aware of time spent and avoid playing sessions that run longer than you realize.

Temporary Break

Need a short break? Activate a temporary break for 24 hours, 3 days, 1 week or 1 month. During the break period, your account cannot be used for playing or making deposits. Funds in your account remain safe and can be withdrawn.

Loss Limit

Set the maximum loss amount you're willing to accept in a day, week or month. When the loss limit is reached, you cannot continue betting for that period — protecting you from emotionally chasing losses.

Self-Exclusion

For longer periods, you can self-suspend your account for 3 months, 6 months or 1 year. During the suspension period, the account cannot be reactivated at your own request — a serious safeguard for those who need it.

Permanent Self-Exclusion

The most serious option — permanent self-exclusion means your account is permanently closed and you cannot re-register with GLBet. Contact our support team to process this request. This decision cannot be reversed.

How to Activate Self-Control Tools

All responsible gaming tools are easily accessible through your GLBet account. The process is designed to be as simple as possible so there's no excuse not to use them.

If you need help activating any of the control tools, the glbet support team can assist you via live chat on the platform — 24 hours a day, 7 days a week.

Deposit and time limits can be reduced immediately. Increasing a limit requires a 24-hour cooling-off period — this ensures that the decision you make is truly yours.

01
Log In to Account

Access your GLBet account via the website or mobile app. Make sure you log in with the correct credentials.

02
Go to Account Settings

Click the profile icon in the top right corner, then select "Account Settings" or "Responsible Gaming Controls".

03
Choose the Right Tool

You will see a list of all available self-control tools. Select the one that fits your current needs.

04
Set Limit and Confirm

Enter your desired limit value and confirm your selection. The limit takes effect immediately after confirmation.

Recognise the Signs of Problem Gambling

Gambling problems rarely happen overnight. They usually start gradually. Recognise the signs before they become serious.

Warning Signs to Watch Out For

Betting with money meant for basic necessities such as rent, food, or bills.

Always trying to "chase" losses — believing the next round will definitely win it back.

Lying to family members or friends about the amount of time and money spent on betting.

Feeling restless, irritable, or stressed when unable to bet.

Neglecting work, family or social responsibilities due to excessive time spent betting.

Borrowing money or selling assets to fund betting.

Healthy Betting Habits

Set a clear wagering budget before playing and stick to it strictly.

Accepting losses as part of the game — with no urge to chase or retaliate.

Play for fun, not to generate income or solve financial problems.

Taking regular breaks and not letting betting interfere with daily life.

Being open with family and friends about betting activity and not hiding it.

Using the deposit and time limit tools provided by the platform to stay in control.

Self-Awareness Test

The questions on this side are not a professional diagnostic test. They are a simple guide to help you assess your own relationship with gambling.

If you answered "Yes" to 3 or more of these questions, it may be a sign that you need to speak with someone about your gambling habits.

There is no shame in seeking help. Problem gambling is a health issue, not a personal weakness. The most important first step is to acknowledge it.

Answer These Questions Honestly

1Have you ever bet more money than you planned?
2Have you ever tried to stop or reduce your betting but failed?
3Do you use gambling as a way to escape from problems or negative feelings?
4Have you ever borrowed money or sold something to fund your betting?
5Have family members or friends ever expressed concern about your gambling habits?
6Do you feel the need to increase your wager amounts to get the same level of excitement?
7Has gambling caused problems in your relationships, career, or finances?

If you answered "Yes" to 3 or more questions — consider reaching out to Talian Kasih 15999 or chat with the GLBet support team for further guidance.

Responsible Gaming FAQ

Frequently asked questions from players about GLBet's self-control tools and responsible gaming programme.

Need Immediate Help?

Contact the GLBet support team via live chat on the platform — available 24/7 in Bahasa Melayu.

For a temporary break (24 hours to 1 month), the period cannot be shortened once activated. This is by design — we want to make sure you get the genuine rest you need without the temptation to return early. For long-term self-exclusion (3 months or more), cancellation requires an additional cooling-off period and a review by our team.

Your funds are completely safe in your GLBet account during suspension. You can still make withdrawals during the suspension period — you simply cannot make new deposits or play. To withdraw during a suspension, contact our support team and they will help you process the withdrawal safely.

This is a difficult situation. The most effective approach is usually to speak openly and without accusation to the person — choose a calm moment and express your concerns with compassion, not anger. You can also contact Talian Kasih 15999 for guidance on how to help a family member dealing with a gambling problem.

Yes — the deposit limits you set apply across all payment methods including FPX, DuitNow, Touch 'n Go, Boost and GrabPay. Our system calculates limits based on your total combined deposits regardless of which method is used, ensuring your limits are truly effective.

Yes — the GLBet system monitors usage patterns and will send a friendly notification if we notice a significant change in your playing patterns, such as a sudden increase in the frequency or amount of deposits. This is not to monitor you, but as an additional layer of care to ensure you're always playing in control.

Play Smart, Enjoy Fully

GLBet provides all the tools you need to play responsibly. Register or log in now and activate your control limits today — before you start playing.

Activate Deposit Limit
Set a Time Limit
Play Safe
Malaysia Gambling Helpline
Talian Kasih 15999
24/7 counselling service for gambling problems and psychosocial crises.
GLBet Live Chat Support
Our team is available 24/7 to help you activate self-control tools.
Email us for responsible gaming enquiries — response within 24 hours.
Bahasa Melayu